Your phone should pair up with Beeline Velo/Beeline Moto when you first set up your Beeline account in the Beeline app. Sometimes, some Android phones - particularly those with less reliable Bluetooth - experience pairing issues. The most common of these is for the Beeline Velo/Beeline Moto to be 'paired' but not 'connected'. When this happens, your Beeline will appear to be paired but won't display the arrow when you press 'go' on the arrow. 


 

My Beeline Velo/Beeline Moto is paired but won't connect. Help!


1. Check that the Beeline app is open on your phone

2. Check that Bluetooth is enabled on your phone

3. Check that your Beeline Velo/Beeline Moto is listed in Paired Devices in Android Bluetooth Settings

4. Check that "Location" is enabled on your phone

5. Wait! Connecting can take up to 30 seconds


 

If your Beeline Velo/Beeline Moto still won't connect then:


1. Disable Bluetooth for 30 seconds

2. Enable Bluetooth

3. Check that your Beeline is listed in Paired Devices in Android Bluetooth Settings


 

If your Beeline Velo/Beeline Moto still won't connect then:


1. Restart your phone and repeat steps above


2. Try unpairing your Beeline


 

Hopefully this does the trick but, if you are still having trouble, please contact support@beeline.co.