Problems pairing (iPhone)

Moto pairs extremely well with iPhones, so you shouldn't have any issues! If you do run into issues upon pairing to your Beeline, there are a couple of things you should be sure to check. 

The most important thing to remember is to always pair with your Beeline via the Beeline app (not the Bluetooth settings menu) as well as making sure that both the Phone and the Moto are ready to be paired.

Getting the phone ready (unpairing / forgetting):


1. Go to the Bluetooth Settings menu on your phone


2. Look at the list of devices. Tap the 'i' icon next to your Beeline 


3. Tap to forget your Beeline

Getting the Moto ready (unpair):

Your Moto should be showing this screen:

If it is off, you can turn it on by holding the power (up) button. If it is on, you can un-pair it from the Options->Unpair screen.

Now it is time to pair your Beeline via the Beeline app! We have a video here that should help as well! 

Pairing failed / rejected?

Try turning the device off and on by holding the power button. This will factory reset the device and should help clear the pairing issue. Restarting your phone is also known to help. 

This should do the trick but, if you are still having trouble, please contact us here. Screenshots, photos, and a list of steps you have tried will be very useful for diagnosing the issue.

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