Whilst we all dream of perfect journeys here at Beeline, as with all technical products, hiccups, complications with phone operating systems, and simple GPS inaccuracy are all a part of what we work to improve day in and out. If you’ve run into an issue whilst on your journey with Beeline, we do have hope the solution lies within this article. Read on to get back on the right track!
My ride is slow to update/my location is inaccurate
My ride is slow to update/my location is inaccurate
There are a few reasons why this could be the case:
If you’re an Android user: this is likely coming down to power saving or app optimising settings. We have a dedicated support article on the solutions to this that you can find here.
All users: this may be coming down to a phone-side communication or GPS issue. To ensure that your phone's GPS and Bluetooth communication to the Beeline device is as accurate as possible, we suggest that your phone is put somewhere safe but not too far from the device. We typically recommend storing the phone in a pocket or a backpack while riding. Riders should avoid placing the phone in hard-cased pillion boxes or bags, as this can cause interruptions to the communication between the phone and the device.
All users: If the above does not sound to be the issue based on where you've been storing your phone or the permissions you have given the Beeline app, it could also be due to the RAM on your phone. This typically only occurs on older phone models. One way to ensure that this isn't playing up is by ensuring that you don't have too many other apps open in the background while running Beeline. Simply closing out of a couple of apps could really help here!
These tips should help to improve the speed of your Beeline device whilst on rides. However, if the issues persist; please do get in touch with us with your Beeline email address and we can have another look. You can reach out to us here.
My device is pointing in a different direction from my phone/my device is stuck on the ‘gyro initialising’ screen
My device is pointing in a different direction from my phone/my device is stuck on the ‘gyro initialising’ screen
These issues both come down to the gyroscope in the device. Hopefully, this can be fixed by recalibrating the gyroscope. To do this, please follow the steps below.
Update to the latest firmware version for your device
The app will offer you an update if one is available. You can also confirm the latest device firmware versions here. If you're on an older version and an update is not being offered, you may need to update the Beeline app to receive it. Turn the device on + connect to a phone (any screen is okay; it does not need to be riding)
Put the device on a flat, static surface and don't touch it for 30-60 seconds. This will recalibrate the gyroscope
Try another ride and see if the issue remains
If the issues persist, please do get in touch with us here, and we would be more than happy to look into this for you. When getting in touch, please do let us know your Beeline email address so that we can best help.
There are parts of my ride missing
There are parts of my ride missing
The ride may have been manually paused, either intentionally to take a quick break, or accidentally by pressing the bottom button whilst riding. While the Beeline device and app will continue recording where you have been, this information will not be included within the end-of-ride summary as being ridden as a part of your journey.
We've got our eye on this, and we're aiming to have a feature that prevents this in the future.
If this issue is persistent, please get in touch with the team with your Beeline email address here.