We're sorry you're experiencing problems with audio guidance in your Beeline app. Let's get this sorted out!
Initial Checks:
Headset Connection:
Ensure your headset is properly connected to your smartphone via Bluetooth.
For iOS users:
Go to your phone's Settings > Bluetooth > [Your Headset] > Device Type.
Confirm that the device type is set to "Headphones." This can often improve audio volume.
Volume Levels:
Please confirm that your headset and phone volume are both turned up to a suitable level. It may seem obvious, but it's a vital step!
App Comparison:
Have you compared the audio volume in the Beeline app with other navigation apps? Knowing if the issue is specific to Beeline helps us narrow down the problem.
Some troubleshooting that you can do with a Cardo headset:
Check Bluetooth Settings
On your phone, go to your Bluetooth settings, tap on the Cardo device, and make sure both Media audio and Call audio are enabled.Use the Cardo Connect App
Open the Cardo Connect app → go to Settings → and set Audio settings → Automatic volume.Power-On Sequence
Try turning on your Cardo unit before launching the Beeline app. Some phones will route audio based on which device is active first.Play Media First
Before starting navigation, try playing music or a podcast to confirm that the media audio is going to your Cardo. Then start Beeline — this sometimes locks in the correct output path.Keep Everything Updated
Make sure your phone, Cardo Connect app, and Beeline app are all on the latest versions.
If the Problem Continues:
We need a bit more information to investigate further. Please reach out to us through the "Contact Us" page on our website, here, with the following details:
Headset Model:
Please provide the specific model of your Bluetooth headset. This helps us ensure compatibility and includes it in our testing.
Phone and Operating System Information:
To quickly gather this information, follow these steps:
Open the Beeline app and go to Settings.
Scroll down to the Help section.
Tap Copy support info.
Paste the copied information into your message to us.
We are actively looking into potential audio issues, and your input will be incredibly valuable to our investigation. Thank you for your patience and cooperation!