Users with Motorola phones may have pairing and connectivity issues while using Beeline devices. If so, we do apologise - they have proven to give the Beeline devices a bit of a run for they're money in terms of compatibility. Unfortunately, this is entirely down to the strength of Motorola phones' Bluetooth capabilities and processing chips, but we do have a couple of tricks up our sleeves that may help to establish a stable connection!
If your Beeline device is having a tough time establishing a reliable connection to the Beeline app on your Motorola your phone, read on to see how you can reset your connection. This has worked for some Motorola phone users, so hopefully will work for you.
Resetting your Wi-Fi and Bluetooth
We have found that some customers have been able to get the Beeline device and their phone working together by resetting the Wi-Fi and Bluetooth. To do this, on your phone, please follow these steps:
Navigate to your phone's Settings > General Management > Reset > Reset Wi-Fi and Bluetooth.
If this does not work for you, then we will have to put this down to phone incompatibility, which we truly apologise for.
Unfortunately, after thorough testing with a range of Motorola phone models, we've found that we've consistently encountered difficulties achieving a smooth and reliable connection. We understand how disappointing this is, and we sincerely apologize for any inconvenience it may cause.
Our technical team has dedicated significant time and effort to pinpointing the root cause of these issues. We have tested numerous Motorola devices in an attempt to find a workaround or a solution, but so far, we haven't been able to achieve consistent results. We are actively continuing our investigations and are committed to finding a solution.
We understand that excluding Motorola users from our customer base is not ideal, and we are working diligently to resolve this incompatibility. We appreciate your patience and understanding as we continue our investigation. We will keep you updated on any progress we make.
If this is the case, we're sorry that we have not been able to provide you with the Beeline experience that we would wish for you, but hope that you understand that we have done everything that we can from our side and that the issue is potentially with the phone and the phone's settings.