We're sorry you're experiencing problems with audio guidance in your Beeline Plus subscription. Let's get this sorted out!
Initial Checks:
Headset Connection:
Ensure your headset is properly connected to your smartphone via Bluetooth.
For iOS users:
Go to your phone's Settings > Bluetooth > [Your Headset] > Device Type.
Confirm that the device type is set to "Headphones." This can often improve audio volume.
Volume Levels:
Please confirm that your headset and phone volume are both turned up to a suitable level. It may seem obvious, but it's a vital step!
App Comparison:
Have you compared the audio volume in the Beeline app with other navigation apps? Knowing if the issue is specific to Beeline helps us narrow down the problem.
If the Problem Continues:
We need a bit more information to investigate further. Please reach out to us through the "Contact Us" page on our website, here, with the following details:
Headset Model:
Please provide the specific model of your Bluetooth headset. This helps us ensure compatibility and include it in our testing.
Phone and Operating System Information:
To quickly gather this information, follow these steps:
Open the Beeline app and go to Settings.
Scroll down to the Help section.
Tap Copy support info.
Paste the copied information into your message to us.
We are actively looking into potential audio issues and your input will be incredibly valuable to our investigation. Thank you for your patience and cooperation!