We're sorry you're experiencing problems with audio guidance in your Beeline app. Let's get this sorted out!
Initial Checks:
Which of these issues are you having?
Audio is not coming through a connected headset properly:
Ensure your headset is properly connected to your smartphone via Bluetooth.
For iOS users:
Go to your phone's Settings > Bluetooth > [Your Headset] > Device Type.
Confirm that the device type is set to "Headphones." This can often improve audio volume.
Issues with volume levels:
Please confirm that your headset and phone volume are both turned up to a suitable level. It may seem obvious, but it's a vital step!
Issues with the chosen voice (iOS only):
When using spoken audio for turn-by-turn directions, you'll be able to select the voice you prefer to hear (iOS only). By default, these voices will be the quality that you have downloaded within your phone's operating system (which, in a lot of cases, ends up being low quality!). If the voice quality is very low, you may need to download an "Enhanced" or "Premium" option within your phone's operating system. You can do this by going into your phone's Settings app > Accessibility > Read & Speak > Voices > English > Voice > Then you can play samples of the Enhanced and Premium download the one you prefer for use within the Beeline app.
Issues with languages:
Spoken audio is currently available in English and German. If your Beeline app is set to a different language than these, the Beeline app will prioritise whether it uses English or German based on your phone's operating system preferences. To ensure you receive the preferred next best language, head to your phone's operating system Settings > Language and ensure you have either English or German downloaded and second on the list after your native language.
With all of these issues, comparing the experience with audio from the Beeline app to other apps that provide spoken audio can be a great step in diagnosing whether the issue is due to the Beeline app or your operating system.
Additional troubleshooting for connectivity issues with Cardo headsets:
Check Bluetooth Settings
On your phone, go to your Bluetooth settings, tap on the Cardo device, and make sure both Media audio and Call audio are enabled.Use the Cardo Connect App
Open the Cardo Connect app → go to Settings → and set Audio settings → Automatic volume.Power-On Sequence
Try turning on your Cardo unit before launching the Beeline app. Some phones will route audio based on which device is active first.Play Media First
Before starting navigation, try playing music or a podcast to confirm that the media audio is going to your Cardo. Then start Beeline — this sometimes locks in the correct output path.Keep Everything Updated
Make sure your phone, Cardo Connect app, and Beeline app are all on the latest versions.
If the Problem Continues:
We need a bit more information to investigate further. Please reach out to us through the "Contact Us" page on our website, here, with the following details:
Headset Model:
Please provide the specific model of your Bluetooth headset. This helps us ensure compatibility and includes it in our testing.
Phone and Operating System Information:
To quickly gather this information, follow these steps:
Open the Beeline app and go to Settings.
Scroll down to the Help section.
Tap Copy support info.
Paste the copied information into your message to us.
We are actively looking into potential audio issues, and your input will be incredibly valuable to our investigation. Thank you for your patience and cooperation!